My Care My Way - Supporting older Australians to thrive with dignity

Supporting older Australians to thrive with dignity

Navigating your funded aged care journey with confidence

Navigating the Australian aged care system can feel like trying to find your way through a maze without a map. Where do you start? What funding are you eligible for? And how do you ensure your choices are truly respected?

Ask My Care, My Way

It’s your care. Ask anything you want to know about it, as often as you like. Every answer comes straight from the book, written by four of Australia’s most experienced aged care specialists.

Ask in your own words

No forms and no jargon. Type it the way you’d say it out loud, and get a straight answer back.
Ask in your language

Greek, Italian, Mandarin, Vietnamese, Arabic and more. Ask in the language you’re most comfortable with and the answer comes back the same way.
Know what to expect

From the first phone call to your first review, find out what happens at each step and what to have ready.

Work in aged care? Add this to your site, alongside your own information.

A Foreword to Older Australians & Families

My Care, My Way is the definitive, one-stop solution to the complex world of government-funded aged care. Designed to cut through the bureaucratic jargon, this essential guide answers the exact questions older Australians, their families, and decision-makers face every day.

Whether you are just beginning to explore your options or managing an immediate transition in care, this book provides clear, actionable steps to help you take control of the process.

Buy Your Book Here See Our Resources and References

Your Journey Through Funded Aged Care

Foreword by

Rachael Wass
CEO | Meaningful Ageing Australia

Step 1 - Recognising the Need

Talk to your GP (book a long appointment).

Research care on the My Aged Care portal.

Contact an advocacy agency like OPAN.

Step 2 - Initial Contact & ACAT

Prepare proof of identity & Medicare card.

Request an AUSLAN or multicultural interpreter.

Have a support person or friend present.

Step 3 - Choosing & Onboarding

Check provider star ratings & report logs.

Thoroughly review the Service Agreement.

Ask for and read the Client Handbook.

Step 4 - Delivery & Monitoring

Request budget reviews with your manager.

Provide direct feedback to the provider.

Escalate to Quality & Safety Commission if needed.

An invaluable resource for families and a trusted handbook for aged care health professionals alike, My Care, My Way replaces confusion with clarity and anxiety with peace of mind. Because it’s your life, your future and your care, done your way.

Meet Your Expert Authors

Cynthia Payne

Founder, Anchor Impact Group

35 Years for Australian Aged Care
Cynthia Payne is a distinguished leader, director, and 35-year veteran of the Australian aged care sector. Her career has been singularly defined by an unwavering commitment to the Older Person Experience.
Carla Beheram

Risk & Assurance Lead

Devoted Registered Nurse & Operational Leader
With 20+ years of management expertise, Carla focuses on operational excellence. She uses evidence-based practices to empower leadership teams and improve developmental outcomes for individuals and families.
Dr Shae Hourigan

Practice Lead, Policy & Academy

Bridging the Gap Between Medicine, Law, and Care
Shae is a multi-disciplinary leader and advocate dedicated to bridging the gap between complex clinical governance and the lived experience of vulnerable Australians. Shae leverages a unique professional background spanning medicine, law, and government to ensure healthcare is both safe and accessible.
Dr Irene Stein

Aged Care Scholar & Researcher

Over 40 Years of Academic and Advocacy Expertise
As a former Professor of Aged Care, Irene has published widely and supervised postgraduate students in the field of aged care service compliance outcomes and clinical safety. One of her mantras is “it just should not happen to an older person receiving care.”

Australian Based, Global Impact

Together, the entities under the Anchor Impact Group provide a comprehensive range of services to support organisations in achieving their goals. Our commitment to excellence and dedication to empowering clients make us valuable, trusted partners for organisations seeking to drive change and thrive in today's dynamic environment.